Dispute resolution proceedings before the ombudsman’s office of the Federal Association of Investment and Asset Management e.V. (BVI)
Consumers are natural persons who invest in funds for a purpose that cannot primarily be attributed to their commercial or independent professional activity, i.e. who act for private purposes.
To enforce their rights, investors/consumers can take legal action before the ordinary courts or, if one is available, also initiate an alternative dispute resolution procedure.
In the event of disputes in connection with provisions of the Capital Investment Code, investors/consumers can call the “Ombudsman for Investment Funds” of the BVI Federal Association of Investment and Asset Management e.V. The entire procedure before the ombudsman’s office is free of charge for you.
Warburg Invest Kapitalanlagegesellschaft mbH generally takes part in dispute resolution proceedings before this arbitration board.
The contact details of the “Ombudsman for Investment Funds” of the BVI Bundesverband Investment and Asset Management e.V. are:
Office of the Ombudsman
BVI Federal Association of Investment and Asset Management e.V.
Unter den Linden 42
10117 Berlin
Telephone +49 30 6449046-0
Fax +49 30 6449046-29
info@ombudsstelle-investmentfonds.de
https://www.ombudsstelle-investmentfonds.de
In the event of disputes arising from the application of the provisions of the Civil Code regarding distance contracts for financial services, those involved can also contact the arbitration board of the Deutsche Bundesbank.
The contact details are:
Arbitration board of the German Bundesbank
PO Box 11 12 32
60047 Frankfurt
Telephone +49 69 2388-1907 oder -1906
Fax +49 69 2388-1919
schlichtung@bundesbank.de
The right to appeal to the courts remains unaffected by arbitration proceedings.
